Cookie Policy
Last updated: January 2024
1. Introduction
This Cookie Policy explains how Auton ("we," "our," or "us") uses cookies and similar technologies when you visit our website or use our AI-powered customer relationship management platform and related services (the "Services").
This policy explains what these technologies are, why we use them, and your rights to control their use.
2. What Are Cookies
Cookies are small text files that are stored on your device when you visit websites or use online services. They are widely used to make websites work more efficiently and provide information to website owners.
2.1 Types of Cookies We Use
Session Cookies
Temporary cookies that are deleted when you close your browser
Persistent Cookies
Cookies that remain on your device until they expire or are deleted
First-Party Cookies
Set by Auton directly
Third-Party Cookies
Set by external services we use
2.2 Similar Technologies
We also use similar technologies including:
- Web beacons/pixels: Small graphics that help us analyze user behavior
- Local storage: Technology that stores data locally on your device
- SDKs: Software development kits that collect usage information
- APIs: Application programming interfaces that facilitate data collection
3. Why We Use Cookies
3.1 Essential/Strictly Necessary Cookies
These cookies are necessary for our Services to function and cannot be disabled:
- Authentication: Keep you logged in and secure your account
- Security: Protect against fraud and unauthorized access
- Load balancing: Distribute traffic across our servers
- Session management: Maintain your session state and preferences
3.2 Performance and Analytics Cookies
These cookies help us understand how our Services are used:
- Usage analytics: Track page views, user interactions, and feature usage
- Performance monitoring: Monitor service performance and identify issues
- A/B testing: Compare different versions of features for improvement
- Error tracking: Identify and diagnose technical problems
3.3 Functionality Cookies
These cookies enhance your experience with our Services:
- Preferences: Remember your settings and customization choices
- Language settings: Remember your preferred language
- Interface customization: Save your dashboard and layout preferences
- Form data: Remember information you've entered in forms
3.4 Marketing and Advertising Cookies
These cookies are used for marketing and advertising purposes:
- Ad targeting: Deliver relevant advertisements based on your interests
- Conversion tracking: Measure the effectiveness of our marketing campaigns
- Remarketing: Show you relevant ads on other websites
- Social media integration: Enable sharing and social media features
4. AI and Machine Learning Cookies
4.1 AI-Enhanced Analytics
We use cookies to collect data that helps improve our AI systems:
- User behavior patterns: Help train our AI models to provide better recommendations
- Feature usage analytics: Improve AI-powered automation features
- Performance optimization: Enhance AI processing speed and accuracy
- Personalization data: Customize AI-generated insights and recommendations
4.2 AI-Specific Privacy Protections
- Data used for AI training is aggregated and anonymized
- Personal identifiers are removed before AI processing
- Users can opt out of having their data used for AI model training
- AI cookies comply with the same privacy standards as other cookies
5. Specific Cookies We Use
5.1 Essential Cookies
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| auton_session | User authentication and session management | Session | HTTP |
| csrf_token | Security protection against cross-site request forgery | Session | HTTP |
| load_balancer | Distribute traffic across servers | 1 hour | HTTP |
5.2 Analytics Cookies
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| _ga | Google Analytics - distinguish users | 2 years | HTTP |
| _gid | Google Analytics - distinguish users | 24 hours | HTTP |
| auton_analytics | Internal analytics and user behavior tracking | 1 year | HTTP |
6. Third-Party Cookies
We use several third-party services that may set their own cookies:
6.1 Analytics Services
- Google Analytics: Website and application analytics
- Mixpanel: User behavior and event tracking
- Hotjar: User experience and feedback collection
6.2 Marketing Services
- Facebook/Meta Pixel: Social media advertising and conversion tracking
- LinkedIn Insight Tag: Professional network advertising
- Google Ads: Search and display advertising
6.3 Customer Support
- Intercom: Customer support chat and messaging
- Zendesk: Customer service and ticketing system
These third parties have their own privacy policies and cookie practices. We recommend reviewing their policies for complete information.
7. Your Cookie Choices
7.1 Cookie Consent Management
When you first visit our website, we will ask for your consent to use non-essential cookies. You can:
✓ Accept all cookies
✓ Accept only essential cookies
✓ Customize your preferences by cookie category
✓ Change your preferences at any time
7.2 Browser Controls
Most web browsers allow you to control cookies through their settings:
- Block cookies: Prevent new cookies from being set
- Delete cookies: Remove existing cookies from your device
- Notification: Get alerts when cookies are being set
- Third-party cookies: Block cookies from external domains
7.3 Opt-Out Tools
You can opt out of specific cookie uses:
- Google Analytics: Use the Google Analytics Opt-out Browser Add-on
- Advertising cookies: Visit the Network Advertising Initiative opt-out page
- Facebook Pixel: Adjust your Facebook ad settings
- AI training data: Contact us to opt out of AI model training
8. Impact of Disabling Cookies
8.1 Essential Cookies
Disabling essential cookies will prevent you from:
- Logging into your account
- Accessing secure areas of the platform
- Maintaining session state during use
- Receiving proper security protections
8.2 Analytics Cookies
Disabling analytics cookies means:
- We cannot measure and improve service performance
- Your usage patterns won't contribute to service enhancements
- We may not detect and fix issues affecting your experience
- AI recommendations may be less accurate
9. International Considerations
9.1 GDPR Compliance (European Union)
For EU users, we:
- Obtain explicit consent for non-essential cookies
- Provide granular control over cookie categories
- Allow easy withdrawal of consent
- Maintain records of consent choices
9.2 CCPA Compliance (California)
For California residents, we:
- Disclose cookie-based data collection practices
- Provide opt-out mechanisms for data sales
- Honor "Do Not Track" signals where applicable
- Maintain transparency about data sharing
10. Contact Us
General Inquiries
Email: privacy@synthcore.app
Cookie Preferences: cookies@synthcore.app
Data Protection Officer
Email: dpo@synthcore.app
Manage Cookie Preferences
You can update your cookie preferences at any time by:
- Using our cookie consent tool on the website
- Accessing account settings in your user dashboard
- Contacting us at cookies@synthcore.app
Effective Date: January 2024
This Cookie Policy was last updated on January 2024. Please review it regularly for any changes.