Terms of Service

1. Acceptance of Terms

By accessing or using Auton's AI-powered customer relationship management platform and related services (the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use our Services.

2. Description of Services

Auton provides an AI-powered customer relationship management platform that includes:

• Omnichannel communication management (SMS, email, voice, webchat)
• AI-powered conversation automation and chatbots
• Lead qualification and nurturing workflows
• Sales pipeline management and analytics
• Integration capabilities with third-party services
• AI-generated insights and reporting

Our Services use artificial intelligence and machine learning technologies to automate and enhance customer relationship management processes.

3. Account Registration and Eligibility

3.1 Account Requirements

To use our Services, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations

3.2 Business Use

Our Services are designed for business use. You represent that you are using the Services for legitimate business purposes and comply with all applicable business regulations.

3.3 Account Responsibility

You are responsible for all activities that occur under your account and for maintaining the confidentiality of your login credentials.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Services to:

• Manage legitimate business customer relationships
• Automate appropriate business communications
• Analyze business performance and customer data
• Integrate with other business tools and platforms

4.2 Prohibited Uses

4.3 AI-Specific Restrictions

When using our AI features, you agree NOT to:

• Use AI capabilities to create content that violates laws or regulations
• Attempt to manipulate AI systems to produce biased or discriminatory outcomes
• Use AI features to impersonate others or create deceptive communications
• Input sensitive personal data unless explicitly permitted by our platform
• Use AI-generated content without appropriate disclosure when required by law

5. Intellectual Property Rights

5.1 Our Rights

Auton and its licensors own all rights, title, and interest in:

• The Services and platform technology
• AI models, algorithms, and machine learning systems
• Software, code, and technical infrastructure
• Trademarks, logos, and brand elements
• Documentation and user materials

5.2 Your Rights

You retain ownership of:

• Your customer data and business information
• Content you create using our Services (subject to our license below)
• Your trademarks and brand elements

6. Data Processing and AI Usage

6.1 Data Processing Agreement

Our processing of your customer data is governed by our Data Processing Agreement (DPA), which forms part of these Terms and incorporates additional protections for customer data.

6.2 AI Training and Improvement

6.3 AI Accuracy and Limitations

6.4 Human Oversight

You maintain the right to:

• Request human review of automated decisions
• Override AI recommendations and outputs
• Disable AI features for specific use cases
• Access information about AI decision-making processes

7. Payment and Billing

7.1 Subscription Fees

Our Services are provided on a subscription basis. Fees are charged in advance for each subscription period and are non-refundable except as required by law.

7.2 Usage-Based Charges

Certain features may incur additional charges based on usage, including:

• SMS and voice communication volumes
• AI processing and analysis requests
• Third-party service integrations
• Storage and data transfer limits

7.3 Payment Terms

• Fees are due and payable in advance
• Late payments may result in service suspension
• We may update pricing with advance notice
• Taxes are your responsibility unless otherwise stated

8. Warranties and Disclaimers

8.1 Limited Warranty

We warrant that our Services will substantially conform to our published specifications under normal use conditions.

8.2 Disclaimers

8.3 AI-Specific Disclaimers

We specifically disclaim warranties regarding:

• Accuracy or completeness of AI-generated content
• Freedom from AI bias or discrimination
• Compliance of AI outputs with all applicable laws
• Suitability of AI recommendations for your specific use case

9. Limitation of Liability

10. Termination

10.1 Termination by You

You may terminate your account at any time by following our account closure procedures.

10.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms or our policies
• Fail to pay fees when due
• Use the Services in a way that harms our business or other users
• Engage in illegal or fraudulent activities

10.3 Effect of Termination

Upon termination:

• Your access to the Services will cease
• You remain liable for charges incurred before termination
• We will provide reasonable opportunity to export your data
• These Terms survive to the extent necessary

11. Contact Information

For questions about these Terms: